A trained home insurance claim restoration specialist will inspect your property carefully. Each insurance carrier has specific standards. We will educate you on the process thoroughly and let you know if damage exists that warrants a home insurance claim. If a claim is viable, we will support you through the entire process.
The first step in filing a successful claim is to call and set up the inspection appointment with your insurance company. We will be there to assist you in explaining what type of storm damage was present, as well as the amount of damage we found and where we found it. With your consent, you will also give them our name and contact number letting them know we will be representing you throughout the claims process. This will expedite the processing of your claim.
Your insurance company will provide with you with an estimate of the work to be completed. We will discuss your estimate together. Westend will file for any extra supplemental coverage if necessary, The insurance companies estimate is our estimate. We do the restoration work for exactly what the insurance allows.
The insurance inspector will come to your home and confirm the wind or hail damage. We will meet them on site and be there at the inspection. We usually know what will happen at this meeting. But, sometimes insurance companies may miss damage we found initially. Westend will be sure to point out everything we found during the previous inspection. We are your eyes and ears on the roof.
The insurance company will disperse what’s called the “Actual Cash Value” of your project. It’s the upfront portion of the project’s full amount. We will order the materials to your home. This first check is your first payment check. This will get your project started. We will file the necessary paperwork to receive the rest of the funds when the project is completed.
Site preparation starts with the delivery of materials. We will explain things during the agreement stage, but remind you again before delivery what needs to be done on your part. The materials, and eventually the dumpster, are delivered directly onto your roof with a crane. This makes the restoration process as safe and clean as possible for everyone.
Install-crews provide protection for needed areas. Tarps and plywood placed around needed areas will help. When performing multiple trade projects (roof, siding, gutters and windows), roofing is first. We work from the top down. Safety is our concern; thousands of nails as well as many other sharp and potentially dangerous materials, will be removed during this process.
Westend will tear off the old roof before installing the new one, which is a very crucial step that allows us to do a deck inspection to ensure that the nailing surface is solid. If decking is in need of replacement, we will do this immediately.
Underlayment, including felt and Ice & Water Shield go first, followed by the new shingles. At the end of each day, we will do a cleanup and after the last stage of construction, a final cleanup will be performed with a thorough sweep of all premises with special magnets.
After the completion of RESTORATION PROJECT, we will do a thorough inspection with you to make sure you’re completely satisfied with every aspect of our work.
Then you may sign the “Job Complete Letter" which Westend will send to your insurance company along photos of your new roof and they will release the final payment(s) to YOU.
After you receive your final payment from the insurance company, we will collect the final balance due on the home owner’s insurance project. This final balance will always consist of your depreciation and deductible payments, and it may sometimes include one or more supplemental money needed to finish the job. Once the final payment is received, your warranties will be registered and sent to you in the mail.